Terms & Conditions

1. About Nuvanaah

Nuvanaah is operated by K-Hair India Pvt. Ltd., founded by Kanchan Chopra, who brings many years of expertise in the hair, wig, and cancer recovery care space, built through close work with patients and oncology teams.

Our products are designed to provide comfort, dignity, and support during sensitive health journeys.

2. Use of Website

Eligibility

You must be at least 18 years old to make purchases on our website.

Account Responsibility

If you create an account:

• You are responsible for maintaining password confidentiality
• You agree to provide accurate and current information
• You are responsible for all activities under your account
• You must notify us immediately of unauthorized access

3. Products & Pricing

Product Information

• We strive to display accurate product descriptions and images
• Actual products may vary slightly from images
• All products are designed as comfort and support accessories
• Products are not medical devices unless specifically stated

Pricing

• All prices are in Indian Rupees (INR)
• Prices are subject to change without notice
• The price at the time of order placement applies
• We reserve the right to correct pricing errors

4. Orders & Payment

Order Acceptance

Receipt of an order confirmation does not constitute acceptance. We reserve the right to refuse or cancel orders for reasons including:

• Product unavailability
• Pricing or product information errors
• Suspected fraudulent transactions
• Delivery limitations to certain areas

Payment Methods

We accept:

• Credit/Debit Cards
• UPI Payments
• Net Banking

5. Shipping & Delivery

• Free Shipping: Available on all orders across India
• Delivery Time: Standard delivery up to 7 days (may vary by location)
• Tracking: Tracking information provided via email/SMS
• Delivery Delays: We are not liable for delays caused by courier services or force majeure

6. Returns & Exchanges

Due to the personal and medical nature of our products (wigs, intimate wear, prosthesis), we do not accept any returns, refunds, or exchanges once an order has been shipped.

7. Medical Disclaimer

8. Intellectual Property

All content on this website, including text, images, logos, designs, and product descriptions, is owned by K-Hair India Pvt. Ltd. or its licensors.

You may not reproduce, distribute, or use any content without written permission.

9. Limitation of Liability

To the maximum extent permitted by law:

• We are not liable for indirect, incidental, or consequential damages
• Our liability is limited to the amount paid for the product
• We do not guarantee uninterrupted or error-free website operation

10. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.

11. Governing Law

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Mumbai, Maharashtra.

12. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated date. Continued use of the website constitutes acceptance of modified Terms.

13. Contact Information