Returns & Exchange Policy
Last Updated: January 10, 2026
We want you to be completely satisfied with your purchase. If you're not happy with your product, we're here to help with returns and exchanges.
7-Day Return Policy
You have 7 days from the date of delivery to return or exchange eligible products.
✓ Eligible for Return/Exchange
- Product received is defective or damaged
- Wrong product delivered
- Size or fit issues (for clothing items)
- Product not as described
- Manufacturing defects
Return Conditions
To be eligible for return, products must meet these conditions:
- Unused & Unopened: Product must be in original, unused condition
- Original Packaging: Must include all original packaging, tags, and accessories
- Hygiene Sealed: Hygiene seals (if any) must be intact
- 7-Day Window: Return request must be made within 7 days of delivery
- Proof of Purchase: Original invoice or order confirmation required
Non-Returnable Items
The following items cannot be returned:
- Opened/Used Products: Products with broken hygiene seals or showing signs of use
- Custom/Personalized Items: Products made to custom specifications or measurements
- Intimate Apparel: Undergarments, bras (if hygiene seal is broken)
- Wigs (Styled): Wigs that have been cut, styled, or worn
- Final Sale Items: Products marked as "Final Sale" or "Non-Returnable"
- Gift Cards: Gift cards are non-refundable
How to Initiate a Return
Step-by-Step Process
- Contact Us Within 7 Days
- Email: support@nuvanaah.com
- Phone: +91-9819461612
- WhatsApp: +91-9819461612
- Provide Order Details
- Order number
- Product name and SKU
- Reason for return
- Photos (if product is defective/damaged)
- Return Authorization
We'll review your request and provide return authorization if eligible
- Ship the Product
- Pack securely in original packaging
- Include invoice copy
- Use courier service we recommend
- Inspection & Processing
Once received, we'll inspect and process within 3-5 business days
Exchange Policy
We offer exchanges for:
- Size/Fit Issues: Exchange for different size (subject to availability)
- Defective Products: Exchange for same product or refund
- Wrong Item: Exchange for correct item at no extra cost
Exchange Process
- Contact us with exchange request
- Return original product (same process as returns)
- We'll ship replacement once original is received and inspected
- No additional shipping charges for defective/wrong items
Refund Process
Refund Timeline
- Inspection: 2-3 business days after receiving returned product
- Approval: Email notification once refund is approved
- Processing: Refund initiated within 3-5 business days
- Credit: 5-10 business days for amount to reflect (depends on bank)
Refund Method
- Online Payments: Refunded to original payment method
- Cash on Delivery (COD): Bank transfer (provide account details)
- Partial Refunds: May apply if item shows signs of use or damage
Return Shipping
✓ Free Return Shipping
We cover return shipping for:
- Defective products
- Wrong items delivered
- Damaged products
- Manufacturing defects
Customer Pays Shipping
You cover return shipping for:
- Change of mind
- Size/fit preference
- No longer needed
- Non-defective returns
Damaged or Defective Products
If you receive a damaged or defective product:
- Contact us immediately (within 48 hours of delivery)
- Provide photos of damage/defect and packaging
- Do not return without authorization
- We'll arrange pickup or provide prepaid return label
- Full refund or replacement provided
Late or Missing Refunds
If you haven't received your refund:
- Check your bank account again (allow 10 business days)
- Contact your credit card company (may take time to post)
- Contact your bank (processing time before posted)
- If still not received, contact us at support@nuvanaah.com
Important Notes
- All returns are subject to inspection and approval
- We reserve the right to refuse returns not meeting criteria
- Return authorization must be obtained before shipping
- Products returned without authorization may not be processed
- Original shipping charges are non-refundable
- Return shipping charges are non-refundable (unless defective/wrong item)
Contact Us for Returns
Our customer care team is here to help:
Email: support@nuvanaah.com
Phone: +91-9819461612 | +91-9967711116
WhatsApp: +91-9819461612
Business Hours: Monday - Saturday, 10:00 AM - 6:00 PM IST